We land at Heathrow at about 9:30 am London time. That means, we get through customs and out of the airport, to a taxi and to the hotel about 11:30...check in isn't until 3pm.
I'm a Platinum Elite Marriott member, which gives me royal treatment whether I'm in London or in Turkey, Texas. And prior to each stay, I get an e-mail from the robo concierge asking me if there is anything they can do for me. So I replied that I'd like to get early check-in, if possible, or at least be able to check my bags with a bellman until we can get into the room. Bam! I got a response within five minutes...and it's soooo polite.
Here's the response I got (please utilize your best Hugh Grant or Emma Thompson accent):
Dear Ms. Everett,
A stay at Marriott starts before you check in. Thank you for contacting us via Virtual Concierge. This gives us the opportunity to prepare for your arrival.
In regards to your request for early check in, I have placed a note on your booking and we will try our best to accommodate your needs. Alternatively, we have storage facilities available were you could leave your luggage until the room becomes available.
Ms. Everett, please feel free to contact me at any time if there is anything else you need further assistance with.
We wish you a pleasant journey and look forward to welcome you at the London Marriott Marble Arch.
Mathias Zahn | Guest Relations Executive & Duty Manager
I know most hotels worth their salt would be equally nice and supply a response just as quickly, but I can't wait to check in at Marble Arch!
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